365: The Reboot

On my way back from Louisiana yesterday, I made a pitstop for a Subway sandwich.  Needless to say, I was quite impressed with the young man who assisted me.  So... to kick off my Attitude of Gratitude Project... I wrote a letter to Subway commending them for his great guest service.  Read on to learn what happened:
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Store #42280
Robertsdale, AL

To whom it may concern,

So rarely do people stop to share positive feedback with store owners and managers these days, so I thought I'd do just that.  I was traveling from New Orleans, LA back to Orlando, FL on 2/28/11, and it had already been a long morning.  I stopped in this particular Subway for lunch and was pleasantly surprised by the service I received.  I have a severe dairy allergy, and as it happens at times, there were a few grated cheese pieces that had fallen on top of the tuna salad container.  When the employee that was assisting me when to make my sub, I noticed it and asked if he could just ensure no cheese made it into my tuna.  I explained my food allergy to the employee (he was a young African American young man) and instead of just scooping tuna around the cheese, he offered to make my sandwich using a fresh container of tuna just to be on the safe side!  I know this is something really small... and working in the tourism industry myself with a focus on training and guest service its something I hope all of my staff would do... but so many people would not have done that.  I myself would have been ok if he had just scooped around the cheese.  I commend this young man for going above and beyond my expectations.  It certainly brightened my morning seeing someone who took such care of another human being that way.  Please be sure to pass along my compliments to him and his management team.  I make the trip from FL to LA quite often and this will certainly ensure my return on a future trip.

Sincerely,
Christina Bolling
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